Privacy Policy

Privacy Policy

M W Waste Drainage Support Services Ltd

Last updated: 23/12/2025

1. Who we are

M W Waste Drainage Support Services Ltd (“we”, “us”, “our”) is a UK-based company providing waste and drainage support services.

Company name: M W Waste Drainage Support Services Ltd
Registered office: [insert address]
Email: [insert contact email]
Telephone: [insert phone number]

We are the data controller responsible for your personal data.

2. What information we collect

We may collect and process the following personal data:

• Name

• Company name (if applicable)

• Email address

• Telephone number

• Address or site location

• Details provided via enquiry or contact forms

• Information relating to services requested or carried out

• Technical data such as IP address, browser type, and website usage (via cookies)

3. How we collect your information

We collect information when you:

• Contact us via our website, email, or phone

• Request a quote or our services

• Complete a contact or enquiry form

• Use our website (via cookies and analytics)

4. How we use your information

We use your personal data to:

• Respond to enquiries

• Provide quotes and services

• Communicate with you about work carried out or scheduled

• Maintain business records

• Improve our website and services

• Comply with legal or regulatory obligations

5. Lawful basis for processing

We process personal data under the following lawful bases:

• Contract – to provide services you have requested

• Legitimate interests – to operate and manage our business

• Legal obligation – where required by law

• Consent – where you have explicitly provided it (e.g. optional marketing)

6. Sharing your information

We do not sell your personal data.

We may share information with:

• Service providers or contractors working on our behalf

• Professional advisers (e.g. accountants, insurers)

• Legal or regulatory authorities where required

All third parties are required to respect the security of your data and comply with data protection law.

7. Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

8. How long we keep your data

We retain personal data only for as long as necessary:

• Enquiry data: up to 12 months

• Customer and job records: up to 6 years (for legal and accounting purposes)

9. Your data protection rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent (where applicable)

To exercise your rights, please contact us using the details above.

10. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

You can control or disable cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk